To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at troy@longimpressions.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: If a reprint is requested, and the product is found to be defective. Lies Printing will reprint at no charge to the customer with the same production and delivery extending from the time of resolution. Samples and photos of the defective product may be requested prior to any action being taken. All returns must be in their original packaging. Items to be returned must be in new condition, If there is any noticeable wear, the item(s) simply cannot be returned.
If a print is found to be defective due to the fault of Lies Printing, then you may contact Lies Printing to request a reprint, an in-store credit, or refund. Lies Printing must be contacted via e-mail at troy@longimpressions or by phone within 7 days of receiving your order.
What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items purchased based on customer error cannot be returned. Items not in original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. If
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
Lies Printing - Returns
720 Technology Pl, Ste E
Waverly, Iowa 50677
United States
